Different by Design: Leading the Evolving Organization

In a world where tomorrow is already history, how can HR executives stay ahead of the curve to anticipate organizational change?

Change has the pedal to the floor. Evolution in the concept of workplace is rocketing. Increasingly, some—even many—of your best employees may not be employees at all. They’ll be contractors; CEOs of one; people who demand more control over the work they do, and when, where and how they do it.

This may be a tipping point for the profession. Today is the least of our worries. Looking beyond the horizon, it’s time to re-imagine employment models, to be different, and to stretch our depth of focus:

“Different by Design: Leading the Evolving Organization.”

Join us in Turnberry Isle, Florida, and take your place among the leading thinkers of our profession. Embrace the new imperative of design thinking—a solution-focused approach centered on the evolving needs of end users, not just on the process needed to get from Point A to Point B.

Help us define the constraints, break them and shape the future of HR.

At the 2017 Annual Conference you will engage and exchange ideas with noted business leaders and academics to discuss:

+ The Use of Design Thinking for HR
+ The Rise of New Employment Models
+ The Growing Importance of Collaboration at Work
+ Managing an All-Inclusive, Diverse, Global Talent Market
+ Preparing HR to Lead the Evolving Organization


Title: Reframing Talent Management: From Professional Development to Life Design
Speaker: Dave Evans, Head, Design Your Life Lab, Stanford Design Program, Co-founder, Electronic Arts
Date and Time: Monday, April 24th 8:30 AM - 10:15 AM
Description: Talent management is a never ending adventure in learning as "talent" is just another word for "people" and humans have a habit of continual change. It used to be job placement, then it was career management, then professional development. - Next up: Life Design. The contributing components of the big sea change shifts are already well underway: the Millennial majority, the gig economy, and the cloud-enabled everything. The conversation has already shifted. People aren't planning their careers they're designing their lives and doing so in a holistic and integrated manner. What does that mean? Where do hiring/contracting organizations get into the conversation? How do managers engage effectively and appropriately? David J. Evans, co-founder of the Stanford Life Design Lab, co-author of the New York Times bestseller Designing Your Life and Silicon Valley Corporate Culture veteran will lead us in a conversation about how life design principles can assist talent managers to meet the challenges of retention and engagement in the new reality.

Title: Re-imagining HR in the Cognitive Era
Speaker: Diane Gherson, Senior Vice President, Human Resources, IBM
Date and Time: Monday, April 24th 10:45 AM – 12:00 PM
Description: CHRO Diane Gherson will share her perspective and experiences leading IBM Human Resources in the cognitive era where innovations like big data, social, and mobile are transforming every aspect of business and how work gets done. Diane will address how companies can re-imagine their workforce strategies through design thinking and employee co-creation. She'll share experiences of how IBM is addressing employee expectations shaped by consumer experiences and how the company's approach to leadership is being reshaped by neuroscience. The session will offer insights into how IBM HR is using artificial intelligence for decision support, productivity and reshaping the employee experience…from digital assistants for self service support for managers and employees to personalized learning and social sentiment analysis as predictors of engagement.

Title: Innovation in HR: Leveraging Design Thinking to Drive Change
Date and Time: Monday, April 24th 3:15 PM – 4:45 PM
Description: In this session you’ll hear three thought -provoking ideas from innovators in our field who will share how they have used design thinking to bring about change in their organizations. The session will end with a moderated discussion with the presenters.

Title: Performance in the Digital Age
Speaker: Rahul Varma, Chief Talent Officer, Accenture
Description: How do you re-envision the performance experience of over 385,000 employees globally? You ask them. This is how Accenture began its journey to Performance Achievement, an employee performance experience unprecedented in size and scope. In this session, Accenture’s global head of talent and learning will discuss the process of disrupting and reconfiguring how performance is viewed, driven and achieved in this era of digital connection and global awareness.

Title: Leveraging Design Thinking to Drive Transformation
Speaker: Michael Arena, Chief Talent Officer, General Motors Corporation
Description: General Motors has leveraged dThinking to place both their customer and internal user at the center of design. This session will focus on using dThinking and understanding networks to elevate energy & innovation as part of a cultural transformation.

Title: Breaking HR
Speaker: Francine Katsoudas, Senior Vice President and Chief People Officer, Cisco
Description: In 24 hours we changed HR. We broke silos, routines and cultural barriers to innovate, collaborate and experiment ideas on how we could break HR for the future. Work is moving faster than people, continuous transformation is the norm and the future of work is requiring that we think and work differently, HR is not only at the center of this storm of change but must drive it. So at Cisco we brought together our experts: our own HR team, from 39 countries, 116 cities and 16 time zones for an HR Breakathon. There was not a specific challenge or problem statement. There was no external consultant. Just the opportunity to focus and break down those things that prevent us from being at our best and expose ourselves to new perspectives, which led to 105 ideas. It is no longer a one size fits all but rather a one size fits one philosophy that is going to enable us to attract and retain the best employees and build the best teams. Francine Katsoudas, Cisco SVP and Chief People Officer, will share her organization’s journey and next steps.

Title: A Skills Revolution: From Consumers of Work to Builders of Talent
Speaker: Mara Swan, EVP Global Strategy & Talent, Manpower Group
Date and Time: Tuesday, April 25th 8:45 AM – 10:00 AM
Description: The world is changing. Skills needs are changing faster than ever. The confluence of digitization, machine learning, aging and shifting populations, polarization, alternative ways of working, and consumerization is transforming business models. We are seeing the emergence of a Skills Revolution — where finding the right balance of technology, talent and human connection will be the key to enabling both individuals and businesses to succeed.

We need to change how we attract, develop, engage and manage in this new reality. It’s time for us to stop talking about evolution – we need a revolution, and it needs to start in HR.

Title: The Future Workplace Experience: Re-Imagine The Future Of HR
Speaker: Jeanne Meister, Founding Partner, Future Workplace LLC, Mark Levy, Chief Employee Experience Officer, AirBnB, Deborah Butters, Senior Vice President and Chief Human Resources Officer,, PerkinElmer, Inc., and Wendy Smith, Global Head of Employee Experiences, NCR Corporation
Date and Time: Tuesday, April 25th 3:15 PM – 4:30 PM
Description: The future is happening and it’s not waiting for you or your company. In times of constant and accelerated change, HR organizations must prepare for the future workforce and workplace.

Exclusive research, titled Future Workplace Forecast, conducted among 2,147 global HR leaders and hiring managers, examines how forward looking organizations are mastering disruption in recruiting, developing and engaging employees. The session will start with an animated video of an employee in the future workplace and will focus on how companies are re-imagining the employee experience, preparing for how technology will enable and transform HR, and creating new job roles and new skills to navigate the future workplace.

Title: Digital Transformation in the 4th Industrial Revolution
Speaker: Hugo Santana, General Manager, Enterprise LATAM, Microsoft
Date and Time: Wednesday, April 26 8:30 AM - 9:45 AM
Description: The 4th Industrial Revolution is here, we need to accelerate the Digital Transformation. This Transformation has four pillars: Customers, Employees, Processes, and Products and Services. Also, Systems of Intelligence/Artificial Intelligence are creating new impactful opportunities to accelerate the transformation inside the Company. Reengineering and Exponential Organizations becomes a reality with the new Technological support available. Real cases that portray the possible will be presented to show how companies are leveraging the Digital Transformation.

Title: Rewire HR to Ignite Innovation
Speaker: Kelley Steven-Waiss, Chief Human Resources Office, HERE
Date and Time: Wednesday, April 26 10:00 AM - 11:30 AM
Description: Forces of change are requiring that HR transforms to meet rapidly evolving business requirements. By adapting new technologies and talent in HR, organizations can clearly gain competitive advantage. The future of work is demanding a new approach to workforce planning in which work is deconstructed into specific tasks or services and then matched to required skills and capabilities versus roles. To create a highly efficient global talent ecosystem, work must be accomplished from anywhere. Organizations must develop new employment contracts and hone new leadership styles for leading the work, not the workers. And finally, HR must foster human and machine collaboration to develop analytics, algorithms and automation to enhance productivity and harness data to understand the true value of work. Aligning to these principles, Kelley Steven-Waiss will share her experience in implementing a newly rewired HR ecosystem to propel the growth of HERE. With over 30 years’ experience in 3-D mapping, HERE provides location content to some of largest automotive OEMs in the world. With new leadership experienced in running large software enterprises, it is reimagining the role software plays in the car. To win the race to 2020 against fierce competitors, HR is leading the company’s transformation by creating an agile culture responding to dynamic forces of change.

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Title: Career Management: Different by Design
Speaker: Julie Gravallese, CHRO, Mitre
Date and Time: Monday, April 24th 1:15 PM - 3:00 PM
Description: The MITRE Corporation’s career management philosophy has evolved in recent years. Our concept of career building is based upon a compilation of experiences, not just “jobs.” As part of MITRE’s approach to performance feedback conversations, CLEAR Conversations, our managers, and employees have regular conversations about the roles and expectations for each of our employees. We supplement these role conversations with developmental dialogues and a robust portfolio of career services. Our program called “Careers in Motion” guides employees to identify which career experiences are and will be most meaningful for them to achieve their aspirations. We are working with our managers to partner more closely with their employees to identify future roles that will provide the types of experiences to put their careers in motion.

Title: Driving Value Through Employee Engagement: The Evolution to a Business Centric Approach
Speaker: Carol Lee Andersen, President, Questback; Alexander Stephanou, Formerly of RSA (Now with Questback)
Date and Time: Monday, April 24 1:15 PM - 3:00 PM
Description: Across industries, increased competition, the scarcity of talent, and the importance of delivering superior customer experience require organizations to treat their people as a strategic asset. Deloitte notes HR is now “…the steward and designer of these new people processes.” Forbes predicted that 2017 will see vanishing of divisions between HR, marketing and customer experience “…in order to develop experiences.” Historical silos fall as enterprises merge disciplines to form a new complete, strategic view of enterprise interactions with all people – employees, customers, markets. Will you be ready?

Exploring RSA Insurance Group’s employee experience initiatives, Alexander Stephanou, millennial occupational psychologist and former RSA HR Project Consultant managing their new engagement strategy, and Carol Lee Andersen, President of Questback, discuss the evolution of enterprises around people and analytics; a transformation that is requiring enterprises to breakdown outdated notions and embrace emerging trends in the use of technology to align people to strategic goals and objectives.

Title: Volvo Cars – Leveraging traditional Scandinavian Values to build new tech capabilities
Speaker: Chris Palmer, Vice President, Human Resources, Volvo Cars
Date and Time: Monday, April 24th 1:15 PM - 3:00 PM
Description: Volvo Cars is in the middle of what has been described as one of the most spectacular industrial turnarounds in current times. With an iconic brand, built on deep Scandinavian traditions in culture and design, the employees of Volvo Cars maintained the brand integrity and promise through several years of difficult uncertainty. Following bold and significant investments in product design and manufacturing capability around the world, Volvo Cars introduced the first new car in a decade in 2015 -the all-new, award winning XC90. At the same time, Volvo started construction on its first North American manufacturing facility in South Carolina, and expanded R&D capabilities in Silicon Valley. The re-emergence of Volvo as a desired luxury vehicle, built on the foundation of safety, innovation, and Scandinavian design was just the start of an internal rebuild of the skills and competencies needed to compete in an industry that is being redefined by changing consumer expectations, connected car technology, and mobility in a digital world. We’ll discuss how Volvo Cars is approaching developing new capabilities, all the while maintaining a deep connection to the Human Centric culture, brand promise, and the values upon which the company was founded 90 years ago.

Title: Evolving and Growing Your Organization Through High Impact Scalable Leadership Development
Speaker: Stacy Shamberger, EVP, People and Revenue, Skyline Group, Jessica Micciche, Global Vice President of HR, Medidata
Date and Time: Monday, April 24th 1:15 PM - 3:00 PM
Description: Change, growth, evolution, digitization and artificial intelligence are great concepts – but none of these can be effectively executed without the right leadership. The world is changing rapidly – but leadership development seems stuck in the last century.

Join us as we discuss how Medidata Solutions, an American-based global technology company, applied this approach to develop hundreds of their leaders, resulting in significant organizational impact. Leaders today have so much more complexity to manage than ever before and the bottom-line is; their skills competencies and behaviors are important factors that drive any successful initiative within your organization.

Learn how successful companies of all sizes are driving revenue, innovation and productivity by providing high impact development to all of their leaders globally. Utilizing proven scalable solutions to effectively develop hundreds, even thousands, of leaders from managers to senior level executives. Ensuring a custom approach based on each leader’s development needs, combining technology with high human touch. Until now this has been unheard of. The net result; propelling the whole organization forward in this ever evolving, highly competitive landscape!

Title: From Blurring Boundaries to Boundaryless
Speaker: Karen B. Paul, Leader, HR External Relations, 3M
Date and Time: Tuesday, April 25th 10:30 AM - 12:00 PM
Description: Karen will share lessons from 3M’s experience with innovation. Examples of boundaryless innovation and design thinking from approaches to leadership development to social innovation with customers that incorporate not only regular employees, but boundaryless partnerships with innovators from universities, other companies, freelancers, NGOs, and crowds will be shared. Participants will have the opportunity to consider the challenges and opportunities that boundaryless innovation presents, and to consider where such approaches might enhance their own innovation endeavors.

Title: CHREATE: Forces of Change, Organization Assessment
Speaker: Maria Forbes, Managing Director, ROOT and Caroline Starner, President, Starner 2.0
Date and Time: Tuesday, April 25th 10:30 AM - 12:00 PM
Description: In this interactive session we will use tools designed to help HR Executives position their organizations to address the emerging forces of change. Through a highly engaging Learning Map® experience you will be exploring trends that are shaping the future of work, and assessing the impact of the change on your own organization.
These tools were developed by the Global Consortium to Reimagine HR, Employment Alternatives, Talent, and the Enterprise (CHREATE), which is the collaborative effort of a group of creative CHROs, along with academics and other thought leaders, focused on defining – and accelerating – the future of the HR profession.
The CHREATE focus is to help HR executives and other business leaders address these disruptive changes and to explore implications for the future in terms of the roles and capabilities that will be needed by organizations that “win” in this new world of work.

Title: The Power of People. Emerging topics in the practice of workforce analytics.
Speaker: Jonathan Ferrar, VP, Smarter Workforce, IBM
Date and Time: Tuesday, April 25th 10:30 am
Description:This presentation will outline emerging topics in the practice of HR and workforce analytics. It is based on interviews with global practitioners, HR leaders and academics. Jonathan will also uncover frameworks that will help leaders be successful in building HR and workforce analytics practices.

  1. Purposeful Analytics - a methodology for workforce analytics; why we need it and what it is?
  2. Emerging Data – what workforce data do we expect in the next 5 years and what risks and opportunities does it bring?
  3. Storytelling – why do it and how effective storytelling and data visualization can enhance decision-making?

Title: Futureproof Your Talent Strategy: A focus on skills, not just jobs, will help organizations and their workforces remain relevant
Speaker: Renee Smith, Director, Willis Towers Watson; Laurie Bienstock, Global Practice Director, Willis Towers Watson
Date and Time: Tuesday, April 25th 10:30 AM - 12:00 PM
Description: Work is rapidly transforming. Digitalization and the democratization of work are quickly changing the premiums and discounts on various skills sets. AI is enabling the swift deconstruction and reconstruction of jobs as the demand for work changes. In this environment, where a plurality of means for work abounds, the ability to seamlessly and continuously match talent (knowledge and skills) to work (jobs and tasks) is increasingly critical.

To remain relevant amidst market and talent pressures, HR and Talent Management leaders must consider ways to futureproof their workforces and develop talent architectures for work in order to:

In this session, presenters will provide insights from Willis Towers Watson’s research on the future of work, and share a recent case study on addressing skill shortages at Symantec. Attendees can look forward to a roadmap to help them consider an agile approach for building a comprehensive work architecture in their own organizations.

Title: Making Sense, Weaving Stories and Taking Action with Data
Speaker: Theresa Welbourne, Professor in Entrepreneurship and the Executive Director, Alabama
Date and Time: Tuesday, April 25th 1:15 PM - 3:00 PM
Description: There’s a lot of buzz today about big data, and whether your data are extra-large or bite size, the problem of making sense of data and turning it into actionable and measurable results is a struggle many HR teams are facing. In this session, you will learn ways to develop skills associated with the creation of targeted data-driven stories that drive action and lead to tangible, business results. The knowledge and tools are not sophisticated data analysis techniques but are focused on helping your audience make sense of data in terms of their own business challenges. This can be done developing stories that are focused, tap into emotion so the brain is ‘triggered’ and the individual is then ready to take action. Much of what has to be done to get to action and results is counter intuitive; the most sophisticated data analysis does not win. Stories from companies that have moved from an analytics to sense-making and storytelling process will be shared as well as providing some quick tools for success

Title: Leveraging Communities of Employees to Create a MarketPlace for Skills/Expertise Transformation
Speaker: Aadesh Goyal, CHRO, Tata Communications
Date and Time: Tuesday, April 25th 1:15 PM - 3:00 PM
Description: Companies around the world are dealing with the challenges of rapidly transforming their businesses that have been disrupted by combination of rapid technology advancement and globalization. This has started to be further accentuated by the deployment of robotics, artificial intelligence and deep- or self- learning systems. As a result of this, a large proportion of the workforce would need to develop new skills and expertise. And, for the companies and its employees, this is a very challenging task. The mold needs to be broken and redefined. Join Aadesh as he talks about Project MarketPlace, the Communities driven platform that Tata Communications is building that gets employees to work on projects that help them develop, showcase and build new skills and expertise with the goal of them moving to very different roles in future. This platform would also integrate with various platforms of Freelancers so that the company’s workforce in the future consists of freelancers with specialized expertise to become an integral part of how programs are staffed for effective and speedy implementation. Another key feature is the Career Planning Portal that would help employees plan their career moves to achieve their career goals.

Title: The West Elm Talent Transformation: 10 Ways to Reimagine Your Talent Strategy Around Purpose
Speaker: Arthur Woods, Co-founder, Imperative; Allison Hyers, Head of People and Culture, West Elm
Date and Time: Tuesday, April 25th 1:15 PM - 3:00 PM
Description: With a bold vision from west elm’s President, Jim Brett, and experimental courage from their head of people, Allison Hyers, west elm partnered with Imperative to reimagine their talent strategy to focus on purpose and passion. Leveraging Imperative’s research and methodologies on the science of purpose, west elm took steps at each stage of the employee lifecycle to optimize for purpose. Now, three years later, the organization and culture has seen miraculous progress. In this interactive session, Allison Hyers and Imperative co-founder Arthur Woods, will share a case study of west elm’s journey. The session will cover tangible recommendations and resources for building a talent strategy around purpose. You will leave with a dose of inspiration, new ideas and specific strategies to start your purpose journey.

Title: Gender Truths: How Saputo is Supporting the Advancement of Their Female Leadership Pipeline
Speaker: Tammy Heerman, Senior Vice President, Leadership Transformation, Lee Hecht; Kim Lesser, Director of Talent Management, Saputo Inc.
Date and Time: Tuesday, April 25th 1:15 PM – 3:00 PM
Description: Boards, regulators, and advocacy groups are placing increased pressure to have equitable female representation. Customers and communities expect their diversity to be mirrored by those that serve them. As a result, the recruitment, retention and advancement of women are a key priority for many organizations. Yet most are not happy with the speed or progress they have made. Where do we start? How do we make movement quicker? Do we need a separate approach to developing female leaders? These are the questions organizations are struggling with.

Saputo, a global dairy manufacturer, shares: how they begun this journey in a male dominated sector, the early lessons learned, and advice for HR and leaders. In this session, you’ll learn:

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