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Monday, April 4, 2011
8:30am - 10:00am

HR: What's Next?
Presented by: Ed Lawler III, Distinguished Professor of Business Management, University of Southern California and Founder, Center for Effective Organizations; Ian Ziskin, President, EXec EXcel Group, LLC

Ed Lawler and Ian Ziskin will take us on a journey from the current to the future state of HR, as well as the evolving role of Chief HR Officers and other HR leaders. Highlights will include a discussion of the environmental dynamics that are influencing the HR landscape, organizational effectiveness dynamics that are reshaping work and the workplace, and future HR dynamics that are fast forwarding how HR organizations and people operate and survive. Ed and Ian will discuss their views, which are based on their experiences as executives and researchers. The result of a new reality-based research project that examines HR issues and trends in depth will be presented. Participants will walk away with a clear understanding of how HR will need to adapt and evolve given all of the external and future dynamics impacting the workplace.

10:30am – 11:45am

Innovation and Collaboration: Bringing People and Ideas Together
Presented by: Tamara Erickson, McKinsey Award-winning Author, Expert on Collaboration and Innovation

At the heart of innovation is the combination of two previously unrelated ideas. Creating the capacity for forward-thinking within your organization means encouraging collaboration: namely, sharing knowledge and working together to create fresh ideas. The paradox is that many of the best ways to encourage collaboration work against innovation! How can you balance both? Based on ground-breaking research from one of the largest and most rigorous studies of collaborative behavior within organizations, as well as years of experience with innovative organizations, three keys emerge: building the capacity to collaborate, asking great questions and introducing sufficient diversity of thought and capability. Chances are high that many of the organizational practices needed are exactly the ones you’ve de-emphasized in recent years. Learn specific ways to build collaboration among your employees, the importance of "great questions,” and new approaches for introducing diversity of thought. This presentation identifies the highest-priority investments and practices.

1:00pm – 2:00pm
Concurrent Sessions

What's New in the Rapidly Evolving HR Management Environment in China
Presented by: Eddie Ng, JP, Chairman, Human Capital Management Consulting Ltd.

Learn how HR leaders are coming together to share and keep abreast of changes from one of Hong Kong's most connected HR ambassadors. Topics include: Case studies and examples of how HRM is evolving; the leap in HRM in the public sector; the growing partnership between HRM and education; tips for HR professionals currently operating or expanding into China.

Growth, Speed and Simplicity: Talent Management at RIM
Presented by: Mary Eckenrod, Vice President, Global Talent Management and Learning Solutions, Research in Motion (RIM) and Past HRPS Executive; Linda M. Gottschalk, Director of Global Talent Management, Research in Motion (RIM); Kate Humphries, Global Talent Advisor, Research in Motion (RIM)

A challenge for many high-growth organizations is how to achieve the right balance between mature and emerging market strategies, organization culture and design, and talent development. Since the launch of BlackBerry®, Research in Motion (RIM) has experienced rapid growth and quickly extended its reach to new regions and emerging markets. In 2009, RIM was listed as Fortune's #1 Fastest Growing Company in the world. To support its rapid global growth, RIM’s Talent Management team is developing simple and clear processes that emphasize skills development, support building of critical career experiences and focus investment on the development of global leadership talent. The story is simple, the challenge is not. This session will provide insight into the talent management practices RIM has implemented as a result of rapid growth and expansion.

Transform Talent Development: Leverage the Breakthrough Role of Managers
Presented by: Wendy Axelrod, PhD, Managing Partner, Talent Savvy Manager and co-author of Make Talent Your Business: How exceptional managers develop people while getting results; Jeannie Coyle, Managing Partner, Talent Savvy Manager, and co-author Make Talent Your Business: How exceptional managers develop people while getting results
Enormous efforts and resources are invested in talent development systems that are underperforming – falling short of achieving the talent quotient that gets competitive results. Significantly stepping up the results of talent development efforts requires equipping managers with breakthrough practices and tying their efforts into the heart of your talent strategy - a low cost, high value approach overlooked by most firms. Research from companies such as Adidas, Microsoft, Siemens, Corning, Merck, Genentech, IBM, and Intel revealed five practices these managers use to drive rich development that goes well beyond coaching, performance management and training. During this engaging session, talent management and HR leaders will learn ways to crack the code for increasing talent development quality and scope. By session’s end you will have new insights and a four part framework to start transforming your talent development efforts.

Strategic Speed: A Winning Formula for Faster, Smarter Execution
Presented by: Maggie Walsh, PhD, Vice President and Practice Lead - Leadership, Forum Corporation and Thomas A. Endersbe, CEO, Endersbe, Herron & Associates

70 percent of strategic initiatives fail to implement successfully and on time-even with streamlined processes in place, detailed graphs to chart your course and plenty of resources on hand to get the job done. Why? Many believe that an exclusive focus on pace and process often leads to only superficial speed, resulting in lots of activity but little forward motion. To achieve "strategic speed" – implementing strategies both quickly and well – leaders need to make people the key ingredient in their success formula. This session will explain the three major "people factors” that provide a powerful accelerator for organizational speed and performance. Leave with an understanding of the keys to accelerating your strategic initiatives and sustaining your business; how to identify void the primary "speed traps”; and what four leadership practices can drive strategic speed, enabling you to become faster than your competition.

Manager Redefined: How the 21st Century Manager Can Become a Competitive Advantage
Presented by: Thomas Davenport, Senior Practitioner, Talent Management and Organizational Alignment, Towers Watson; Carin Taylor, Senior Manager, Employee Engagement Organization, Cisco Systems
Managers make a significant impact on the success of an organization – more than many people realize and in ways few fully understand. Take a fresh look at the archetypal role of the manager and how it must evolve to address the realities of the post-recession work environment and global competition. Using Cisco’s recent research around re-defining "the manager of the future” as an example, learn how one company has repositioned this role in a way that increases employee engagement and helps direct employee energy toward achieving high performance. Learn how managing everything except people is the key to a competitive advantage.

State-of-the-art HR in High Performing Organizations
Presented by: Jay Jamrog, Senior Vice President, Research, Institute for Corporate Productivity (i4cp)

High performing companies are the role models of the organizational world. They excel in so many areas that they consistently outperform most of the competitors for extended periods of time. But, while every organization is unique, the composite results of hundreds of studies by i4cp reveal a broad perspective of the many ways that the human resource function builds and sustains high performing talent in such organizations. Join us to learn the tried-and-true HR practices of high performing organizations such as the focus of HR in high performing organizations, talent management, performance management and succession planning and integrated talent management metrics.

2:30pm – 3:30pm
Mini-plenary Sessions

When the Organization Inhibits Innovation and Creativity: How Organization Design Can Lead to New Strategic Options Presented by: Amy Kates, HRPS Walker Prize Award recipient, Editor, People & Strategy, and Managing Partner, Kates Kesler Organization Consulting; Gregory Kesler, HRPS Walker Prize Award recipient, Editor, People & Strategy, and Managing Partner, Kates Kesler Organization Consulting
It is taken for granted that structure follows strategy. However, some organizations should make a cultural shift to encourage conversations that will open up new strategic options and thinking. This session will focus on growth strategies and the need to create environments for innovative thinking. Leave with new insights on how your company can expand the range of strategic choices which will enhance the ability to innovate and move the focus of the organization externally on its customers. Removing barriers surrounding executive agendas, culture, poorly defined roles, internal competition and management of external vendors will help give you new perspectives on how to leverage organization design to better enable the strategy of their organization.

HR Transformation/Strategy
Presented by: Mahesh Puducheri, Vice President, Human Resources, Halliburton

This session will cover how the HR industry is responding to market and other challenges and how Halliburton has begun a process of transformation and strategy to determine what HR competencies and capabilities are needed to be successful in the future. The presentation will cover the need for HR to understand business context and how to impact and increase value by building organizational capabilities. The presentation will also provide HR transformation process overview, insights to business expectations, and about aligning HR priorities to become business partners.

Tuesday, April 5, 2011
8:45am – 10:00am

A New Science for Leadership and Organizational Change
Presented by: David Rock, Author of Your Brain at Work and Founder/CEO, Results Coaching Systems
In this interactive session, explore the latest findings about the brain that explain why change is hard and find out how we can more effectively drive change. Filled with science but also practical take-aways, this session will answer many provocative, complex questions, and open up interesting new areas for future, practical investigation.

10:30am – 11:30am
Mini-plenary Sessions

Transformation 4.0: AT&T’s Quest to Stay Ahead of the Communications Revolution
Presented by: Cindy Brinkley, Senior Vice President, Talent Development, and Chief Diversity Officer, AT&T

Over the past decade, AT&T has reinvented itself and emerged as a Fortune 7 company – the largest communications holding company in the world – with revenues of $123 billion and more than 270,000 employees. This transformation has involved acquisitions, mergers, rebranding and leadership changes. In this environment, AT&T's continued leadership and ability to innovate is directly tied to its success in attracting and retaining top talent and engaging its entire workforce in the company's mission. Learn how Cindy Brinkley, the key staff member responsible for the design and execution of an integrated talent management and employee engagement strategy, continues to fuel the growth and success of AT&T. Discuss the key internal and external factors that influence the direction of AT&T's talent management and engagement strategies, and learn about the organizational levers she and her team pull to execute a true "Rethink Possible” strategy.

How to Prepare Now For the 2020 Workplace
Presented by: Jeanne Meister, Founder, Corporate University Xchange and co-author, The 2020 Workplace: How Innovative Companies Attract, Develop & Keep Tomorrow’s Employees Today

Three major shifts will affect the workplace of the future: globalization, changing demographics and social technologies. The best companies are already preparing their strategies to win the quest for top talent. The 2020 workplace will be defined by how they approach sourcing, developing and keeping tomorrow’s employees today. Using case studies, Jeanne will share best practices around preparing employees to take on a "global mindset,” how to ensure your organization develops an "age diverse” workforce and ways to create a culture of innovation using internal corporate social networks.

1:00pm – 2:00pm
Concurrent Sessions

New Secrets of One Page Talent Management
Presented by: Marc Effron, Author of One Page Talent Management and President, The Talent Strategy Group

The book One Page Talent Management (OPTM) shows organizations how to radically transform talent management practices through simplicity, accountability and transparency. Companies around the world have implemented OPTM and found themselves building better talent faster. Now learn their secrets and the secrets to OPTM that weren’t in the book! In this session, Marc will show you how to apply the core principles of OPTM including: how to build a strong foundation for all of your talent management practices; how to determine which common talent management practice you should stop doing immediately; and three key metrics for evaluating your practices against OPTM. This session will set you on the path to sustained talent management success!

Boundary Spanning Leadership: Collaborate, Innovate and Transform Your Organization
Presented by: Chris Ernst, PhD, Research Director, Center for Creative Leadership (CCL); Greg Pryor, Vice President of Leadership and Organization Effectiveness, Juniper Networks

Today’s most pressing business challenges span boundaries. So, too, must leadership but senior executives agree that spanning wide-ranging functional, stakeholder and geographic boundaries is easier said than done. This interactive session will help you develop new insights and skills to think and act beyond current boundaries to achieve inspiring results. Drawing upon CCL’s landmark book, Boundary Spanning Leadership, as well as the successful boundary spanning culture work at Juniper Networks, you will identify five types of boundaries that limit your organization’s effectiveness and the six boundary spanning practices to overcome them. Each participant will experience and take home a copy of CCL’s Boundary Explorer ™ tool.

Leverage the Power of the "Mighty Middle:" Why focusing on just the top 10% of your employees is not enough
Presented by: Michael Riesenkoenig, Senior Consultant, Aon Hewitt and Judy Zagorski, Senior Vice President, Human Resources, BASF Corporation

Global competitive dynamics and the pace of change create one basic challenge for HR: How do you retain and engage top talent? In short, companies need to improve engagement levels, and one of the most consistent top drivers of engagement is "career development opportunities." Unfortunately, this term can be difficult to define, particularly in a global organization where many different cultural and individual backgrounds exist. In addition, these opportunities rarely extend beyond the top 10% of employees. BASF is currently working to address this gap, by refining the focus on career development and pushing it deeper into the firm. Join Judy Zagorski and Michael Riesenkoenig as they lead you through the CHOICE project, which has been implemented to address the career development aspirations of the "Mighty Middle." This session will discuss the opportunities, challenges and current results of this best practice effort.

Healthcare in the Midst of Change: Linking Engagement and HR Transformation
Presented by: Sayed Sadjady, Principal, Advisory, People and Change, PwC, and Warren Cinnick, Vice President, Talent Management, Trinity Health

There has been a revolution in employee engagement resulting in a dual focus on emotional and financial expectations. What does it take to engage a diverse and complex workforce? How do we respond to the holy grail of engagement: "Do you care, do you value me, can I make a difference, is my voice heard, and will I perform meaningful work?” At the same time, the delivery of valuable services to the workforce has required the simultaneous transformation of HR service delivery. Hear howTrinity Health, a Catholic-sponsored, national health care provider with approximately $7B in annual revenue and 46,000 employees at 46 hospitals in nine states, is responding to the challenge of sustainable change. To place this experience into a broader context, PwC will provide an update and perspective on the broad changes underway in the requirements for human resource departments within the healthcare industry.

The New Global Leadership Model
Presented by: Jason Jeffay, Human Capital Global Segment Leader for Talent Management, Mercer and Ian Ziskin, President, EXec EXcel Group, LLC

Forward-thinking multi-national organizations recognize that the key to attaining and sustaining a competitive advantage is through identifying, developing and retaining leaders around the world who can deliver measurable results. Yet many organizations face a severe shortage of global leadership talent. They have not acknowledged the different leadership competencies of global versus national leaders, and lack sophisticated processes that can groom managers to lead effectively across countries and cultures. An even greater number has failed to build rigorous and standardized performance management systems to assess their leadership talent across the globe. Without such systems, the deployment and development of talent for global leadership roles is at best a hit or miss proposition. In this session, Jason Jeffay will unveil the results of Mercer’s research on global leadership talent. He will describe a capabilities framework for leaders in global roles, the barriers to developing such talent and best-practice talent management processes. Ian Ziskin will describe the applications of this model in today’s organizations.

2:30pm – 3:30pm
Mini-plenary Sessions

Staying Relevant – The Evolution of Talent Management
Presented by: Brian Fishel, Senior Vice President, Enterprise Talent Management and Executive Development, Bank of America

Given the financial meltdown in the past few years, Bank of America realized it needed to evolve its talent management practices to keep pace with and address the extensive industry and market challenges thrown at them. Dive deep into the specific strategies, tactics and initiatives that Bank of America has put in place to ensure talent management practices remain relevant to the company now and into the future.

Built on VALUES
Presented by: Ann Rhoades, Founding Executive Vice President of People and Current Board Member, Jet Blue Airways, President, People Ink, and CEO, CareLeaders

Ann Rhoades has spent her career building people-centric organizations. In this keynote presentation, Ann will share her creative approach to developing unique cultures and her firsthand experiences in launching successful start-up companies, creating a legacy of people-centric organizations. A self-described "rule breaker,” Ann is adamant about standing up for what she believes in, regardless of the consequences. Her candor around the mistakes she’s made and the lessons she’s learned is the driving force behind her desire to inspire organizations to build sustainable cultures based on values, select and retain "A” players and treat employees fairly, not equally. Leave this presentation ready to deliver extraordinary customer-centric service levels that will take your organization from good to great!

Wednesday, April 6, 2011
8:30am – 10:30am

Get Ready for the Future of Your Business
Presented by: John Austin, PhD, Principal, Decision Strategies International, Inc.

Stretch your mind and dive deep into the future of HR and what it means for your business. In this interactive session, John will lead group discussion around the drivers of alternative future scenarios, such as: impact of globalization on talent selection; extent and degree of de-verticalization and decentralization; nature of employment relationships, especially with the next generation of employees; and much more. Through peer conversation, identify and analyze trends that will likely impact your organization. Leave with new perspectives and tangible tools to help you engage your leadership teams and help them think differently about the future of their business.

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