Chief Colleague Experience Officer
In her role as chief colleague experience officer at American Express, Monique Herena is responsible for all aspects of the colleague experience, including talent management, leadership development, and compensation and benefits. Monique leads all colleague experience functions globally. As part of the executive committee, she works closely with the chief executive officer and other executive committee members to ensure that the company continues to build a culture that attracts, retains and develops the best colleagues.
Monique joined American Express from BNY Mellon, where she was chief human resources officer and senior executive vice president of human resources, marketing and communications. Prior to BNY Mellon, Monique was at PepsiCo for 13 years, where she served in a number of increasingly senior HR leadership roles, including assignments in Dubai and Chicago, as well as at the Purchase, N.Y., headquarters.
Monique sits on the executive committee and the board of directors of the Human Resources Policy Association. She holds a B.A. in communication studies from the University of Wisconsin – Parkside and two Master of Arts degrees, one in communications studies from Northern Illinois University and one in organization psychology and change leadership from Columbia University.
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